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Raise Clarification

Owned by Swati Raigaga (Unlicensed)
Last updated: Jun 16, 2023 by Arshad
2 min read

Overview

This feature is available only for the Terminal Operators. Terminal operators can raise clarification for the payment request in case of any clarification required from the shipping agents.

Steps

  1. Terminal operators can see the clarification by clicking on the NEED CLARIFICATION action available on the search page.

     

  2. The user can also get the option NEED CLARIFICATION from the View Request Details page of the payment request.



  3. The user can click on the NEED CLARIFICATION button, and in the pop-up window the user can add the clarification.

     

  4. Once the user provides the mandatory remarks on the popup and click SUBMIT, the Status of the request changes NEED CLARIFICATION.

     

  5. The Shipping Line can login to the Payment Approval module and can edit the request by clicking on the edit icon from Search.

     

  6. The user can also get the EDIT option from the View Request Details page of the payment request.