Contents

Purpose

Companies need to register to DP World Community application in order to use its services. Individual users also need to register to the system to use it, to be nominated by other parties for actions etc.

User Registration

1. Go to the application portal. Click Sign Up.
   The system navigates the user to the registration page.
   
   

   Open

   

    

2. Click the drop-down icon and select Company User.
   
   

   Open

   

3. Click CONTINUE.
   
   

4. Enter personal details First Name, Last Name, Email ID (Work), and Mobile Number and click CONTINUE.

Password:

Enter password of your choice, the user must follow the guidelines for the password.

The system shows an error until the criteria of the password is met. Re-enter the password in the Confirm password box.

Privacy policy and terms of use: Click on the hyperlink to read all the terms of use.

1. Click on Continue.

Communication Preferences

The system allows the user to select preferences to receive the communication.
The user can select the communication preference and click CONTINUE.

Confirmation and Email Link

A verification link is sent to the registered email ID (the one entered in the User Details section). If you have not received the link, check your spam folders. Click on the Resend Link button to send the link again.
The system sends a verification link on your registered email address to verify.

User Activation

1. See a sample of the email with the activation link here. Click on the Activate Account link in the email.

    

2. The system directs the user to the sign in page with a message stating, “Account activated successfully”.

   1. Click Go to DP World Port Community.

   2. User can now login with the credentials and click SIGN IN.
      
      

3. After entering the credentials and clicking on Sign In, the system directs the user to the Register Company page.

To skip registering a new company, and to connect with an existing company instead, logout from the system and sign in again with your credentials. Then follow the steps to Connect Company.

Register Company

1. After logging in, the system directs the user to the Cargoes home page. Click REGISTER COMPANY, to start registering your company.
   
   

2. Complete all the sections of the form by clicking NEXT at the end of each page.
   Note: The Next button gets enabled once all mandatory fields in the page are filled.
   
   

3. To add more details of the office, click ADD MORE OFFICE.
   
   

4. In the Office Information section, enter the required details, and then click NEXT.
   
   

5. In the Select Company Role section, select the role of the user and click NEXT.

6. In the Select Service Provider section, select the your company role, for example Shipping Line (1),

   1. Users can select both service provider or either Dar es Salaam / Dar es Salaam GC depending on their nature of business.

       Dar es Salaam is for Container Operations:
      
      

       

   2. and Dar es Salaam GC is for General Cargo Operations:
      
      

Documents

1. In the COMPNAY Documents section, fill in the mandatory fields and UPLOAD DOCUMENT with the relevant information.
   
   

2. In the Add New Documents section, can upload the additional documents for company registration and click next.
   
   

Review and Submit

1. Finally, review all the details entered in the form, select the checkbox at the bottom of the page to acknowledge and to give confirmation of entering into an agreement on behalf of the customer and then click Submit.

2. Click YES.
   
   

3. After the submission, the Company Profile page is displayed, where the user can find their requested company profile.
   The status of this record appears Pending Approval, as shown in the screenshot.
   
   

4. User can click on the Company Name to view the application form.
   
   

    

View Registration Request

Enter any search criteria and click the Submit button. The results are displayed below.

Click on the Company Name link from the search result.
The user is redirected to the company details page.

Click on the headings on the sidebar to view the different sections.

The company details as requested are displayed on screen. After submitting a registration request, a Company reference number is generated, as shown in the screenshot.

Company Registration Request Status

Service Status

Edit a Registration Request

Amend the fields as necessary and click on Next to navigate to the subsequent pages.

The next page has all the selected service providers for each role.

Edit Registered Company Details

The MS Admin can edit details of the registered company from the landing page.

1. Go to Configure> ACCOUNT > Company Profile.
   
   

2. Go to the desired company, click on it as depicted in the image.
   
   

    

3. Click EDIT.
   
   

4. The system navigates the user to the Update Company page, make the necessary modifications and click NEXT to navigate to the subsequent pages.
   
   

5. The roles cannot be removed once they have been approved. You may however add new roles by clicking on the appropriate role icon.
   
   

Add User

A company admin is allowed to add new users to the i.e., after registering at least one company and control the service privileges that a new user can have, and for how long the account may be active. These can also be modified later.

The new users' accounts will be created in the system. These accounts also need to be approved by a system super admin. Below are the steps to add a new user’s account.

1. On the top navigation menu, go to Manage > Registration> Users. Click on the Add User button.

Copy User Permissions

Use this section to copy user roles and permissions and provide to a new user. Under the Copy User Permissions section, in the Type or select username field, type a username in order to copy their rights.

Search and View Users

Navigate through the menu on the left, to view different sections of the user details.

Edit User Details

A user can edit their own company profile. Depending on the user’s role, they have different privileges. For example,

• A user who is not a company admin or a super admin, can edit their own profile information (restricted to user’s name and industry type), and can change their own password, after logging in.

• A user who is a company admin can edit company rights. They can also deactivate, suspend or unsuspend a user, unlock a user after their account gets locked after repeatedly entering wrong username or password while trying to login.

• A user with super-admin access has the rights to amend the rights of any user in the system.

Incorrect Password and Account Lock

1. Use of incorrect credentials for 5 consecutive attempts can lock your account. Use the forgot password option to reset your forgotten password.

Forgot Password

Click on the Forgot Username/Password? link if you cannot remember the old password. Enter your Email ID and click NEXT.