Overview

This section helps the users create new SSRs (Special Service Requests). The Shipping Lines and Terminal Operators can log in to CCS using their credentials.

Steps

1. Login to your CCS account, and click SIGN IN.
   

   

2. In the Select Location window, click the drop-down and select the location Dar es Salaam.
   

3. Click CONFIRM.
   Note: The Confirm button is enabled only after selecting the location.
   

4. Navigate to the Special Services page from the top navigation bar, go to Manage → Operations → Special Services.
   

   

Container

1. To create Special Services for Container, go to Create.

2. The system navigates the user to the Special Service Creation page.
   

   

3. After selecting Create, the user can choose a Special Service Category by clicking the drop-down icon as depicted in the image.
   Select Container.
   

   

4. Click the drop-down icon and select the Service Type.
   

   

5. Add in the comments or remarks in the Remarks box.
   

   

6. In the Container List section, the user can add the details manually by selecting plus icon, or the user can add container details by uploading a file.

   

7. In the Container List section, click the plus icon to add container details manually.
   

   

8. In the Add Containers window, add the container numbers, and then click SUBMIT.
   

   

9. Click NEXT.
   

   

10. The system navigates the user to the Manage Special Service page.
    Note: The user must upload two mandatory documents, Release Order and Deliver Order to proceed further.
    

    

11. Click the drop-down icon and select and select Release Order.
    

    

12. Click on UPLOAD DOCUMENT.

    Note: The document must be maximum 20MB.
    

    

13. Select the file from the desktop or laptop.
    

14. Click the drop-down icon and select and select Deliver Order.
    

    

15. Click on UPLOAD DOCUMENT.

    Note: The document must be maximum 20MB.
    

    

16. Select the file from the desktop or laptop.
    

17. Click SUBMIT.
    

    

18. The Request Status appears as READY FOR QUOTATION.
    

    

Cargo

1. To create Special Services for Cargo, go to Create.
   

   

2. The system navigates the user to the Special Service Creation page.
   

   

3. After selecting Create, the user can choose a Special Service Category by clicking the drop-down icon as depicted in the image.
   Select Cargo.
   

   

4. Click the drop-down icon and select the Service Type.
   

   

5. Add in the comments or remarks in the Remarks box.
   

   

6. In the GC Cargo Receiving section, enter the values in the fields and click NEXT.
   

   

7. The system navigates the user to the Manage Special Service page.
   Note: The user must upload two mandatory documents, Release Order and Deliver Order to proceed further.
   

   

8. Click the drop-down icon and select and select Release Order.
   

   

9. Click on UPLOAD DOCUMENT.

   Note: The document must be maximum 20MB.
   

   

10. Select the file from the desktop or laptop.
    

11. Click the drop-down icon and select and select Deliver Order.
    

    

12. Click on UPLOAD DOCUMENT.

    Note: The document must be maximum 20MB.
    

    

13. Select the file from the desktop or laptop.
    

14. Click SUBMIT.
    

    

15. The Request Status appears as READY FOR QUOTATION.
    

    

16. A success message appears on the screen. The Request Status appears as READY FOR QUOTATION.
    

    

The request is now taken forward to the Documentation team to validate and provide a quotation. Once the validation is completed by the team, the user receives an email notification and a web notification.

Quotation Confirmation

The Documentation team provides quotation for the units directly via the CCS platform. They can provide a quotation for the SSR only if the Request Status of the SSR is “READY FOR QUOTATION”.

The Shipping Line receives an email notification for confirmation, and the Request Status reflects as PENDING COST CONFIRMATION with a pending action  icon beside the status.

Steps

1. To view the quote and give the confirmation, click on the SSR No.
   

   

2. The user is navigated to Manage Special Service page.
   

   

3. To review the cost details, click REVIEW COST.
   

   

4. The user is navigated to the Cost Details page.
   

   

5. The user can view only the total amount.
   

   

6. To confirm the cost, click the SUBMIT button.
   

   

7. A Confirm pop-up window appears on the screen, confirming the cost for the request, click YES.
   Note: Once the customer accepts the quotation, it cannot be reverted.
   

   

8. A success message appears on the screen, and the Request Status is updated to AUTO APPROVED as highlighted in the image.
   

   

As the Shipping Line user, confirms the quotation for the containers, the Documentation team receives a notification.

Quote Approval

Once the quotation is confirmed by the Shipping Line user, the Documentation team receives a notification for approval.

• The Documentation validates and approves the quotation. Since the approval is done by the Documentation team, the TO Operations team completes the job and notifies the customer about the progress.

• The Finance team adds the final bill and confirms the billing.

• Once the Finance Team confirms the billing, the Shipping Line user receives a notification. and the Request Status reflects as CLOSED, and Job Status as COMPLETED.