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Introduction

This service is used to broadcast announcements to all or specific user/user groups.

How to create a service announcement

  1. Login to the CCS application with your Internal Admin or Terminal Admin credentials.

Go to Configure → SETTINGS→ Announcements

Service Announcement Step 1.png

  1. The system navigates the user to the Search Announcement page as depicted in the image below.

    Service Announcement Step 2.png

  1. Click on Create Announcement.

    Service Announcement Step 3.png

  1. Fill up the form for creating a new announcement. Follow the guidelines in the following steps to fill the form.

    Service Announcement Step 4.png

  1. Announcement Summary

5.1. Click on the respective radio buttons (Immediate, Schedule) - to time the announcement to appear immediately or schedule it for later

5.2. Select the terminal(s) for which the announcement needs to be created from the Terminal dropdown.

Service Announcement Step 5.2.png

5.3. Select the announcement type (Service, Critical) from the Announcement Type dropdown.

The difference between Service and Critical announcements will be explained in subsequent sections

Service Announcement Step 5.3.png

5.4. If the Immediate radio button is selected, the user needs to enter the Expiry date and time for the announcement.

The dates are in DD/MM/YYYY format

Service Announcement Step 5.4a.png

If the Schedule radio button is selected, the user needs to enter the Effective date and time and Expiry date and time of the announcement.

The dates are in DD/MM/YYYY format

Service Announcement Step 5.4b.png

5.5 Select the target audience groups who should be able to see the announcement from the Target Groups dropdown.

Service Announcement Step 5.5.png

5.6 Enter a title for the announcement, in 80 words or less.

Service Announcement Step 5.6.png

5.7 Enter the announcement in the text box (Less than 1500 words).

Service Announcement Step 5.7.png

5.8 Use the toolbar for

a. Undo image-20240812-093756.png

b. Redo image-20240812-093841.png

b. Text formatting (Bold, Italics, Underline, Strike-out)

c. Change the text color

d. Provide/remove hyperlinks

e. View HTML code

Service Announcement Step 5.8.png

5.9 Click on the PUBLISH button at the end of the page.

Service Announcement Step 5.9.png

  1. A success message appears on the screen and the new announcement created appears on the Service announcements home page, with status as ACTIVE (for Immediate announcements) or SCHEDULED (for Scheduled announcements), as is shown in the image below.

    Service Announcement Step 6A.png

Service Announcements vs Critical Announcements

Service Announcements

1. Service Announcements once created, is displayed in the Service Announcements section on the home page of the users belonging to the Target Groups selected in step 3.5

The title of the announcement will appear on the Service Announcements section of the CCS homepage, for the targeted audience (Immediately after publishing or at the scheduled time).

Service Announcement Step 1.png

2. The user must click on the title or down arrow to view the full announcement, as shown here

Critical Announcements

  1. Critical Announcements once created, appears as a pop-up for the users belonging to the Target Groups selected. This appears irrespective of the page the user is currently in.

    Critical Announcement Step 1.png

  1. The user needs to click on the ACKNOWLEDGE button in the pop-up to close the announcement.

    Critical Announcement Step 2.png

  1. The user can click on the VIEW ALL button.

    Critical Announcement Step 3.png

  1. The user is navigated to the Critical section to see all notifications.

    Critical Announcement Step 4.png

Search announcements

  1. Terminal admins and Internal admins can search and view announcements. To search for an announcement, enter desired search criteria and click on Search.

    Service Announcement Step 1A.png

The search criteria are as follows:

Title: The title of the announcement

Effective from - Effective To: The scheduled (or immediate) date for publication of the announcement, and the expiry date respectively.

Terminal: The terminal for which the announcement is targeted.

Announcement Type: The announcement type - Service or Critical.

Status: The announcement status. More on the status is described below.

  1. The following details of the announcements satisfying the search criteria is displayed - Title, Type, Terminal, Effective from, Expires On, Status

All the dates in the search results are in DD/MM/YYYY format

Service Announcement Step 2.png

View Announcement

Click on the Announcement Title from the search results to see the details of an announcement. The details are loaded on a new page, as illustrated below.

a. Click on the Announcement Title.

View an Announcement Step 1a.png

b. Details of the announcement are loaded in the View Announcement page.

View an Announcement Step 1b.png

Delete an announcement

To delete an announcement, click on the delete image-20240813-140320.png icon located on the right of each announcement record.

Delete Announcement Step 1.png

Lifecycle of an announcement

When an announcement is created, if it is scheduled for immediate display, its status is Active.

An announcement which is scheduled for later has the status as Scheduled.

An announcement is Expired after it passes its expiry date.

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