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In case status of egatepass goes into QUEUED/FAILED status then please contact Bharat Trade Cargoes Community Customer Support Teams for further assistance on customercare@bharattrade.in in-support@community.cargoes.com.
In case of FAILED status user can check the error by clicking on the EGP ID hyperlink. The reason for failure is mentioned on the top in red colour.
PROCESS AT IGTPL, COCHIN: In case issue is unresolved for 7 minutes then the system allows user to print a draft egatepass. User needs to take approval from Customer Care team and then take the draft egatepass to the terminal documentation center for further validation and processing.
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Select the check box next to EGP ID and click on EDIT button. The egatepass edit screen opens. Provide all the mandatory container details and upload mandatory attachments. Submit the completed egatepass. The status of egatepass will change from “OPEN/NOMINATED” to “SUBMITTED/APPROVED”. In case the status is “SUBMITTED” it means the concerned Shipping Line needs to approve the egatepass.
Once egatepass is in “APPROVED” status, user needs to again select the check box next to EGP ID and click on NOMINATE button to nominate the truck & driver. On submitting the nominated truck & driver, status of egatepass will change to “ACTIVE”. User can now print the egatepass.
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The parties nominated in the Egatepass can print the Egatepass and move the container inside the terminal till the status is ACTIVE.
Who can register in
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Cargoes Community?
Any USER can register on Bharat Trade Cargoes Community by providing his basic credentials. To use Bharat Trade Cargoes Community Services the USER must has to either REGISTER his company or CONNECT to a Company already registered on Bharat TradeCargoes Community.
Following Role Types can register as a Company in Bharat TradeCargoes Community. Each Company can register for multiple DP World Terminals in India:
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To register USER needs to visit http://www.bharattrade.in and click on SIGN UP button to submit his registration request. Please contact our customer support teams on customercare@bharattrade.in in-support@community.cargoes.com in case you face any difficulties during registration.
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In case you forget your username or password, you can retrieve the same. Open http://www.bharattrade. community.cargoes.com/in and click on LOGIN button. On Login screen click on Forgot Username/Password link. Provide the registered Email ID/Username. A verification link will be sent on your registered email address. Click on the RESET PASSWORD button on this email to reset your password.
What should be done if I am unable to find Egatepass of a container in
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Cargoes Community?
There could be multiple reasons because of which this may happen:
Shipping Sipping Line has not yet created the transaction for that container or has cancelled the transaction.
Shipping Line has created the transaction but forgot to nominate you to the transaction.
Shipping Line has created the transaction but has nominated the wrong party to the transaction.
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Manually overwritten Egatepass will not be accepted by the Terminal and may lead to rejection of trailer at Terminal Gate. We suggest you correct the details in Bharat Trade Cargoes Community and reprint the Egatepass. First check the status of the Egatepass. If it is in OPEN/NOMINATE status, then select and press the edit button to amend the require details. After amending re-submit the Egatepass.
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You may select commodity description in the available list which closely resembles your commodity. Also please do inform Bharat Trade Cargoes Community Customer Support Team with the actual description of the commodity so that they may get your commodity updated in the system. Usually, it takes 24 hrs to update a commodity.
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The container number being used is not provided in the IAL submitted to the terminal.
Kindly contact Bharat Trade Cargoes Community Customer Support Team for resolution.
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How can I update details of my Export Container after it has been gated into the Terminal?
Bharat Trade Cargoes Community does not allow any change in container details after Gate In in at the Terminal. You will need to request the Shipping Line / Terminal directly for making the change. SSR Charges could be applicable for such changes.
We are working on a digital SSR solution so that you may request for the changes in container details directly on Bharat TradeCargoes Community. We will update you once it is available.
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My account is locked, how I can unlock it?
Your account will usually get locked due to unauthorized login attempts or using wrong password multiple times. You need to click on Forgot Username/Password link and provide your registered email ID to reset your account password. You will automatically receive an email from customercare@bharattrade.in with a link to reset your password and activate your account.contact your Company Admin for Cargoes Community Account to unlock your account. In case of any difficulties, you may contact Cargoes Community Customer Support Team for assistance.
What kind of different reports are available in
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Cargoes Community?
Each search screen of Bharat Trade Cargoes Community has the option of downloading a pdf or excel report of the searched results. Additionally, following reports are currently available.
Scheduled VOA report – Only for Vessel Operating Agent
Imp/Exp tally report – Only for Shipping Lines, Shipping Agents, Box Operators
Pendency report .– For Import Containers
I have submitted an Import Release, but it is in failed status with error – “Container belongs to another DO/SMTP”. What should I do?
You need to report the transaction details to Bharat Trade Cargoes Community Customer Support Team for resolving this issue. Normally it takes about an hour to get such issues resolved.
How to take print if the status of the Export Egatepass is in submitted status?
Bharat Trade Cargoes Community will not allow printing of egatepass in submitted status because it is waiting for VGM approval by the Shipping Line. Once approved the status will automatically change to Active and then you may take the print. In case you are in a hurry than we suggest you contact the concerned Shipping Lines directly for approval. You may also escalate the issue to Bharat Trade Cargoes Community Customer Support Team. We will try to solicit the support of the concerned Shipping Lines for prompt approval.
Who needs to approve Import Release in submitted status to make it Active?
Movement Orders: Shipping Line needs to approve the record.
DPD Import Release (DPD): Terminal needs to approve the record.
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NOTE: CFS should be registered in Bharat Trade Cargoes Community and should have a valid Bharat Trade Cargoes Community account in order to access the records.
I have registered in
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Cargoes Community, but Shipping Lines is unable to find my correct details for nomination. What details should I provide to Shipping Line so that he can correctly nominate the transaction to me?
You need to provide the correct Company Name or Company Ref or Identifier as registered in Bharat TradeCargoes Community.
How should I nominate multiple CFS in the same Export Preadvise?
As per current architecture of Bharat Trade Cargoes Community it is not possible to nominate multiple CFS to an Export preadvise. Only single CFS nomination is possible.
As a temporary solution you may alternatively use the Nominate Transporter/CTO field in the Egatepass of the individual containers to nominate any CFS. Most of the CFS have also been registered as a transporter to facilitate this nomination. In case you are unable to find the CFS for nomination then kindly request Bharat Trade Cargoes Community Customer Support Team for assistance.
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