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Service Announcements User Guide

Owned by Swati Raigaga (Unlicensed)
Last updated: Jun 26, 2023
5 min read

Overview

This service is used to broadcast announcements to all or specific user/user groups.

How to search a service announcement

  1. Login to the CCS application with your credentials.

    Go to Configure > Settings > Announcements.
    The system navigates the user to the Search Announcement page.

     

  2. In the Search Announcement section, to pull out the specific details of a particular announcement, user can enter Announcement Title (Primary Search), and then click on the search icon as highlighted in the image below (or) press Enter to search.

     

  3. Click the drop-down icon, to see more options (secondary search) to search the announcement.

     

  4. In the Export Lite Voyage Search section, to pull out the details of a particular announcement, you can search by entering either of the following, and then click on the search icon.

     

Field Names

Action

Field Names

Action

Announcement Title

Enter the title of the announcement.

Effective From

Select the scheduled (or immediate) date for publication of the announcement, and the expiry date respectively.

Effective To

Select the scheduled (or immediate) date for publication of the announcement, and the expiry date respectively.

Announcement Type

Click the drop-down icon and select the announcement type - Service, Critical or Both.

Status

Click the drop-down icon and select the announcement status.

Terminal

Click the drop-down icon and select the terminal for which the announcement is targeted.

5. The details of the announcements satisfying the search criteria are displayed - Title, Type, Terminal, Effective from, Expires On, and Status.

All the dates in the search results are in DD/MM/YYYY format.

How to create a service announcement

 

1. Login to the CCS application with your credentials.

Go to Configure > Settings > Announcements.
The system navigates the user to the Search Announcement page.

 

2. To create an announcement, go to Create.

3. Fill up the form for creating a new announcement. Follow the guidelines in the following steps to fill the form.

 

4. Announcement Summary

4.1 Click on the respective radio buttons (Immediate, Schedule) - to time the announcement to appear immediately or schedule it for later.

4.2 Select the terminal(s) for which the announcement needs to be created from the Terminal drop-down icon.

 

4.3 Select the announcement type (CRITICAL, SERVICE, AND BOTH) from the Announcement Type drop-down.

 

4.4 If the Immediate radio button is selected, the user needs to enter the Expiry date and time for the announcement.

If the Schedule radio button is selected, the user needs to enter the Effective date and time and Expiry date and time of the announcement.

The dates are in DD/MM/YYYY format.

 

4.5 Select the target audience groups who should be able to see the announcement from the Target Groups drop-down.

 

4.6 Enter a title for the announcement, in 80 words or less.

 

4.7 Enter the announcement in the text box (Less than 1500 words).

 

4.8 Use the toolbar for

  • Undo/Redo.

  • Text formatting (Bold, Italics, Underline, Strike-out).

  • Change the text color.

  • Provide/Remove hyperlinks.

  • View HTML code.

 

4.9 Click PUBLISH.

5. A success message appears on the screen.

6. The new announcement created appears on the Service announcements home page, with status as ACTIVE (for Immediate announcements) or SCHEDULED (for Scheduled announcements), as depicted in the image below.

Service Announcements vs Critical Announcements

Service Announcements

1. Announcements once created, are displayed in the Announcements section on the home page of the users belonging to the Target Groups selected in step 4.5.

The title of the announcement appears on the Announcements section of the CCS homepage, for the targeted audience (Immediately after publishing or at the scheduled time).

2. To view the announcement, click VIEW ALL.

3. The system navigates the user to the Search Announcement page.
To view the announcement in detail, the user can click on the announcement that they need to information about, as depicted on the image below.

Critical Announcements

Critical Announcements once created, will appear as a pop-up for the users belonging to the Target Groups selected in step 4.5. This appears irrespective of the page the user is currently on.

View an Announcement

Click on the announcement from the search results to see the details of an announcement.

The details are loaded in a new page, as illustrated below.

Delete an Announcement

To delete an announcement, click on the bin icon located on the right of each announcement record.

A success message appears on the screen.

Lifecycle of an Announcement

When an announcement is created, if it is scheduled for immediate display, its status is Active.

An announcement which is scheduled for later has the status as Scheduled.

An announcement is Expired after it passes its expiry date.

 

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