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Special Service Request

Special Service Request

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TABLE OF CONTENTS

Revision History

Version

Date

Author

Designation

Description of change

Draft

7/20/2020

@Dona Safui (Unlicensed)

Technical Writer

Draft version created

Steps to create a special service request

Sign in to Mawani Application by providing the Username and Password in the login page and click the SIGN IN button.

 

Go to MANAGE --> Operations -> Special Services

 

The Special Service Request Search page is displayed. Click the "+" icon to create a new Special Service Request.

 

The SP Name (service provider name) is the port which the logged-in user has selectd after logging in to DR Trade. It is displayed a read-only value. User has to select the Service Category from the drop down list. There are 3 service categories to choose from – Vessel, Container, and Documentation.

Note:

  • Fields marked with "{*}" are mandatory.

 

Based on the Service Category selection, consecutive sections will be displayed.

 

Vessel Special Service:

  • Reference No: Enter the unique customer reference number in this field.

  • Special Service Type: Select the service type from the drop down list.

  • After selecting a value for Service Category, some more details need to be filled up in the form. These details depend on the selection of the Service Category field.

 

Approver:
Click the View Approval Details link to view the approver(s) list. The values will vary for different Special Service Type selected. For example the approvers for "Fresh Water Request" service type is shown below.

 

 

Expected Completion Date On: Select the Expected Completion Date On, by clicking on the Calendar icon.
Special Instructions: Enter any instruction in this field.

For some service types, like NOC for Driving Permission, Start date, and End date need to be filled in by the user, as shown in the below image.

 

Click the Select Rotation button to add the vessel(s).

 

A Search pop up window will be displayed. Select the vessel(s) from the search result and click the Ok button.

 

  • The selected rotation number(s) will be displayed on the screen. Enter the hours in the respective field. The cost will be displayed based on the hour's value.

  • Click the Submit button to submit the special service request for the vessel.

 

Container

Fill up the following fields in the form:

  • Reference No: Enter the unique customer reference number in this field.

  • Special Service Type: Select the service type from this drop down list.

  • Based on the service type selected, the approver list will be displayed. Click the View Approver Details link to view the approver(s) list as below,

  • Expected Completion Date On: Select a desired date by clicking on the datepicker.


For some service types, like NOC for Driving Permission, Start date, and End date need to be filled in by the user, as shown in the below image.

  • Special Instructions: Enter the instructions in this field.

  • Click on the Search By drop down list to search the container(s).

 

  • Container No – Click the Add Container button, enter the Container Number(s) in the respective field, and click the Ok button.

The container(s) will be added as shown below.

 

  • Acceptance Advice No – Enter or Search the Container Acceptance Number and click the Select Container button. Based on the CA No selected, the list of containers are displayed in the search results. Select the Container(s) and click the Ok button.